Last Updated: September 29, 2026
Effective Date: September 29, 2026
Welcome to PIVNORIVA™.
These Terms of Use (“Terms”) govern your access to and use of pivnore.com, including its webpages, shopping features, product information, customer-service functions, and other content or functionality made available through the website (collectively, the “Site”).
The Site is owned and operated by Shanghai Qininglang Technology Co., Ltd. under the PIVNORIVA™ brand.
Throughout these Terms, “PIVNORIVA™,” “we,” “us,” and “our” refer to Shanghai Qininglang Technology Co., Ltd., unless otherwise stated.
By accessing or continuing to use the Site, you acknowledge that you have read and agree to these Terms. Purchases are also subject to the applicable Terms & Conditions, Shipping Policy, Return & Refund Policy, Payment Options, and Privacy Policy published on pivnore.com.
If you do not agree with these Terms, please discontinue use of the Site.
The source document similarly establishes that website use is governed by Terms of Use together with the applicable purchasing and privacy terms. 粘贴的文本 (1)
1. Business Information
For transparency, the Site is operated under the following business information:
Brand / Trademark: PIVNORIVA™
Primary Website: pivnore.com
Owner: Gong Jinlong
Legal Company Name: Shanghai Qininglang Technology Co., Ltd.
Business Address: Room 508, No. 1080, Muye South Road, An Ting Town, Jiading District, Shanghai
Customer Support Email: service@pivnore.com
Customer Service Phone: +86 17896454121
PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.
2. Accuracy of Information You Provide
When you provide information through the Site, including during checkout, account registration, customer-support communication, or a return request, you agree to provide information that is reasonably accurate, current, and complete.
This may include:
- Your name
- Email address
- Telephone number
- Shipping address
- Billing information
- Order-related information
If information changes or you discover an error, please update it where possible or contact us promptly.
You are responsible for ensuring that information you provide does not intentionally mislead us or another person.
3. Privacy
Your use of the Site is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, shared, retained, and protected when you:
- Browse pivnore.com
- Place an order
- Contact customer support
- Subscribe to communications
- Otherwise interact with the Site
Questions concerning personal information may be sent to:
4. Limited Permission to Use the Site
We grant you a limited, non-exclusive, non-transferable, and revocable permission to access and use pivnore.com for lawful personal and shopping purposes.
You may view website content and, where reasonably necessary, retain or print limited portions for personal, non-commercial use.
This permission does not transfer ownership of any intellectual property to you.
5. Website Content & Intellectual Property
Content made available through pivnore.com may include:
- PIVNORIVA™ branding
- Logos
- Product photographs
- Illustrations
- Text
- Graphics
- Icons
- Page layouts
- Artwork
- Website design
- Videos or other media
- Software or code elements
Such materials may be owned by, licensed to, or otherwise lawfully used by Shanghai Qininglang Technology Co., Ltd. or the applicable rights holder.
The materials may be protected by copyright, trademark, design, and other intellectual-property laws.
The source material likewise treats website text, designs, graphics, logos, images, code, and related content as protected intellectual property. 粘贴的文本 (1)
6. Restricted Uses of Website Content
Unless expressly authorized by us or permitted by applicable law, you may not:
- Reproduce protected Site content for commercial purposes
- Sell or commercially redistribute Site materials
- Create misleading copies of pivnore.com
- Misuse the PIVNORIVA™ name or logo
- Remove copyright or ownership notices
- Frame substantial portions of the Site without authorization
- Use Site content to impersonate PIVNORIVA™ or Shanghai Qininglang Technology Co., Ltd.
- Reverse engineer protected website functionality where prohibited by law
- Use automated tools to collect information in a manner that materially disrupts or unlawfully accesses the Site
Nothing in these Terms prevents lawful uses that cannot legally be restricted.
7. Website Security
You must not intentionally attempt to:
- Circumvent Site security
- Obtain unauthorized access to systems or accounts
- Introduce viruses or malicious software
- Interfere with website availability
- Overload Site infrastructure
- Access restricted data
- Collect personal information unlawfully
- Conduct phishing, fraud, or deceptive activity
We may restrict access where reasonably necessary to protect customers, the Site, or our systems.
8. Customer Accounts
If account functionality is available, you are responsible for reasonably safeguarding your login credentials.
You should not knowingly allow unauthorized persons to access your account.
If you believe your account has been compromised, please contact:
We may temporarily restrict an account where reasonably necessary to investigate suspected fraud, abuse, or security concerns.
9. Content Submitted by Users
The Site may allow customers to submit:
- Product reviews
- Comments
- Photographs
- Questions
- Suggestions
- Other content
You remain responsible for content you submit.
You must not knowingly submit content that:
- Infringes another person's intellectual-property rights
- Violates privacy rights
- Is unlawful
- Contains malicious software
- Is intentionally fraudulent or deceptive
- Impersonates another person
- Contains unlawful threats or harassment
You confirm that you have the necessary rights to submit the material.
10. Permission to Use Submitted Content
Where you voluntarily submit content for publication, such as a product review or customer photograph, you grant us a non-exclusive permission to use, reproduce, display, and reasonably adapt that content for the purpose for which it was submitted, subject to applicable law.
Personal information remains governed by our Privacy Policy.
We may decline to publish or may remove user-generated content that violates these Terms, applicable law, or reasonable Site standards.
11. Product Reviews
Reviews displayed on the Site should reflect genuine customer experiences or otherwise be clearly identified according to their nature.
We may moderate reviews for:
- Spam
- Unlawful content
- Personal information
- Fraudulent submissions
- Irrelevant material
- Abusive content
We do not intend to misrepresent fabricated testimonials as verified customer experiences.
12. Third-Party Links
pivnore.com may contain links to websites or resources operated independently by third parties.
Such links may be provided for convenience or to support services related to:
- Payments
- Shipping
- Order tracking
- Social media
- Other external functionality
Third-party websites operate under their own terms, privacy practices, and security procedures.
We are not responsible for independently operated third-party content merely because the Site contains a link to it.
The source document similarly distinguishes third-party websites from the store and states that separate terms and privacy policies may apply to those destinations. 粘贴的文本 (1)
13. Third-Party Services
We may use independent service providers for functions such as:
- Payment processing
- Website infrastructure
- Order fulfillment
- Delivery
- Analytics
- Customer support
- Fraud prevention
Use of third-party providers does not automatically remove obligations we may have to customers for transactions completed directly through pivnore.com.
14. Product Purchases
Purchases made through pivnore.com are governed by our Terms & Conditions and related transaction policies.
Before placing an order, customers should review:
- Product details
- Variation and quantity
- Price
- Shipping charges
- Delivery information
- Return terms
- Payment details
- Final order total
Please review your information carefully before submitting payment.
15. Order Processing
Orders are normally processed within:
2–5 business days after payment confirmation.
During higher-volume periods, including major holidays or promotions, processing may require up to approximately:
6 business days.
Processing time is separate from carrier transit time.
16. Shipping & Delivery
Estimated transit times after dispatch are generally:
United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days
Unless another amount or promotion is clearly displayed during checkout, the standard shipping fee is:
USD $6.99 per order
Delivery estimates are not guaranteed arrival dates.
For complete information, please review our Shipping Policy.
17. Returns & Refunds
Eligible products may generally be returned within:
30 calendar days after delivery.
Before returning a product, customers must contact:
to request authorization and return instructions.
The registered business address displayed on the Site is not automatically the return warehouse address.
Approved refunds are generally processed to the original payment method within 5–10 business days after an eligible returned product has been received and inspected, where a return is required.
For complete conditions, please review our Return & Refund Policy.
18. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective, incorrect, incomplete, or materially different from the item ordered, please contact us as soon as reasonably possible.
We may request:
- Order number
- Product photographs
- Packaging photographs
- Description of the issue
- Other reasonable supporting information
Once the issue has been confirmed, we will provide an appropriate solution in accordance with our policies and applicable law.
Customers will not be required to bear additional costs resulting from a confirmed error attributable to us.
19. Website Availability
We make reasonable efforts to maintain access to pivnore.com.
However, Site functionality may occasionally be interrupted because of:
- Scheduled maintenance
- Software updates
- Hosting problems
- Network interruptions
- Security incidents
- Third-party service failures
- Events outside our reasonable control
We do not guarantee that every Site feature will remain continuously available.
20. Website Information
We aim to keep information on pivnore.com reasonably accurate and current.
However, occasional:
- Typographical errors
- Technical errors
- Pricing errors
- Availability errors
- Outdated information
may occur.
We may correct such information when discovered.
If an error materially affects an order already submitted, we will provide an appropriate resolution in accordance with applicable law and our published policies.
21. Disclaimer
To the maximum extent permitted by applicable law, pivnore.com is provided on an “as available” basis.
We do not guarantee that:
- Every Site function will always operate without interruption
- Every technical problem will be corrected immediately
- Third-party systems will remain continuously available
- Every device or browser will display the Site identically
Nothing in these Terms excludes warranties, remedies, or consumer protections that cannot legally be excluded.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Shanghai Qininglang Technology Co., Ltd. will not be responsible for indirect or consequential losses that were not reasonably foreseeable and arose solely from use of the Site.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in this section removes mandatory customer rights concerning:
- Defective products
- Incorrect products
- Non-conforming goods
- Refunds required by law
- Other statutory consumer remedies
This replaces the source document's much broader liability language with a formulation that expressly preserves non-excludable consumer rights. The original contains extensive warranty and liability exclusions. 粘贴的文本 (1)
23. Indemnification
To the extent permitted by applicable law, you may be responsible for reasonable losses or claims resulting directly from:
- Your intentional misuse of the Site
- Your material violation of these Terms
- Fraud committed by you
- Your infringement of another person's rights
- Your unlawful conduct
Nothing in this section creates liability that cannot legally be imposed on a consumer.
24. Electronic Communications
When you place an order or contact us electronically, we may communicate with you electronically.
Communications may include:
- Order confirmations
- Shipping updates
- Customer-support responses
- Return information
- Policy or account notices
- Other transaction-related communications
These communications may be sent to the email address supplied with your order or account.
Marketing communications will be handled separately in accordance with applicable law and our Privacy Policy.
25. Intellectual Property Complaints
We respect intellectual-property rights.
If you believe material displayed on pivnore.com infringes your copyright, trademark, or other intellectual-property rights, please contact:
Please provide sufficient information for us to understand and review the concern, such as:
- Your name and contact information
- Identification of the protected work
- Identification of the material concerned
- Where the material appears on the Site
- Explanation of the claimed infringement
- Evidence that you own or are authorized to act for the relevant rights holder
We may request additional information where reasonably necessary.
The supplied source also includes a dedicated intellectual-property infringement procedure and identifies the types of information normally required for a complaint. 粘贴的文本 (1)
26. PIVNORIVA™ Trademark
The PIVNORIVA™ name, brand presentation, logos, and related brand elements may be protected by applicable intellectual-property laws.
You may not use PIVNORIVA™ branding in a manner that falsely suggests:
- Authorization
- Sponsorship
- Partnership
- Ownership
- Official affiliation
without appropriate permission.
Third-party marks remain the property of their respective owners.
27. Force Majeure
Performance may occasionally be delayed by events outside our reasonable control, including:
- Natural disasters
- Severe weather
- Government restrictions
- Civil disturbances
- Public-health emergencies
- Transportation disruption
- Carrier disruption
- Labor disputes
- Utility outages
- Telecommunications failures
Where such an event affects an order, we will make reasonable efforts to provide available information and an appropriate resolution.
Mandatory consumer rights remain unaffected.
28. Risk of Loss & Delivery Responsibility
We do not treat delivery of a package to a carrier as automatically ending all responsibility for the customer's order.
Where a package is lost, materially delayed, damaged, or cannot reasonably be located despite being marked delivered, customers may contact:
We will review the available tracking and order information and provide an appropriate response according to the circumstances and applicable law.
This intentionally differs from the uploaded source, which states that risk passes to the customer when goods are delivered to the carrier. 粘贴的文本 (1)
29. Consumer Rights
Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be waived.
Depending on your location, mandatory rights may apply concerning:
- Product conformity
- Delivery
- Defects
- Repairs
- Replacements
- Returns
- Refunds
- Cancellation
- Withdrawal
Where applicable consumer law provides greater protection than these Terms, the mandatory legal requirement will prevail.
30. Governing Law
These Terms are governed by laws applicable to Shanghai Qininglang Technology Co., Ltd., subject to mandatory consumer protections applicable in the customer's country or region.
To the extent legally permitted, disputes relating to operation of the business may be submitted to a competent court in Shanghai, China.
Nothing in this section is intended to deprive a consumer of a mandatory right to bring a claim in another competent jurisdiction where applicable law provides that right.
31. Resolving Disputes
If you experience a problem relating to the Site or an order, we encourage you to contact us first:
We will make reasonable efforts to review concerns involving:
- Website access
- Orders
- Payments
- Delivery
- Returns
- Refunds
- Products
Nothing in this section prevents you or us from exercising legal rights available under applicable law.
32. Changes to These Terms
We may revise these Terms when reasonably necessary because of changes to:
- Site functionality
- Business operations
- Policies
- Technology
- Products
- Legal requirements
The current version will be published on this page with a revised Last Updated date.
Changes generally apply prospectively from their effective date.
Continued use of the Site after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
33. Severability
If a provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the extent reasonably necessary, and the remaining provisions will continue to apply where permitted by law.
34. No Waiver
If we do not immediately enforce a provision of these Terms, this does not permanently waive our right to enforce that provision later.
35. Assignment
You may not transfer contractual rights or obligations arising from misuse of the Site in a manner that would unlawfully prejudice us.
We may transfer relevant business rights or obligations as part of a legitimate corporate restructuring, business transfer, or service arrangement where permitted by law and without removing mandatory customer rights.
36. Entire Agreement
These Terms should be read together with other applicable policies available on pivnore.com, including:
- Terms & Conditions
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Payment Options
- FAQ
- Contact Us
Together, the applicable documents govern your use of the Site and purchases made through it.
If mandatory law conflicts with a provision of these Terms, mandatory law will prevail.
37. Contact Us
If you have questions about these Terms of Use, website access, intellectual property, or another Site-related matter, please contact:
PIVNORIVA™
Owned and operated by Shanghai Qininglang Technology Co., Ltd.
Owner: Gong Jinlong
Legal Company Name: Shanghai Qininglang Technology Co., Ltd.
Business Address: Room 508, No. 1080, Muye South Road, An Ting Town, Jiading District, Shanghai
Customer Support Email: service@pivnore.com
Customer Service Phone: +86 17896454121
Primary Website: pivnore.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed
PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.