Last Updated: September 29, 2026
Effective Date: September 29, 2026
At PIVNORIVA™, we want customers to know what happens after an order is placed, how long fulfillment normally takes, what shipping costs apply, and what to do if a shipment is delayed, damaged, or lost.
This Shipping Policy applies to purchases made through pivnore.com.
PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.
Our Shipping Approach
To support international customers and maintain practical inventory availability, PIVNORIVA™ orders may be fulfilled through our own facilities or through approved partner fulfillment locations.
The facility used for a particular order may depend on:
- Product availability
- Inventory location
- Delivery destination
- Operational requirements
Because of this, the shipping origin may differ from our registered business address.
We do not represent an order as locally dispatched unless it is actually fulfilled from a local facility.
1. Order Processing
Standard Processing Time
Orders are normally processed within 2–5 business days after payment has been successfully confirmed.
Processing may include:
- Order verification
- Product preparation
- Quality checks
- Packaging
- Fulfillment coordination
Business days generally exclude weekends and applicable public holidays.
Peak Periods
During major holidays, promotional campaigns, or periods of unusually high order volume, processing may require up to 6 business days.
If a significant delay affects your order, we will make reasonable efforts to provide updated information where available.
2. Shipping Fees
A flat shipping fee of USD $6.99 applies to each order unless a different shipping arrangement or promotional offer is clearly displayed before checkout.
Any applicable shipping charge will be shown as part of the order total before you complete payment.
From time to time, promotional shipping offers may be available. Any conditions, minimum purchase requirements, or applicable destinations will be stated with the relevant promotion.
3. Estimated Delivery Times
Estimated delivery time begins after your order has been dispatched and does not include the processing period described above.
Typical delivery estimates are:
United States
8–14 business days after dispatch
Canada, United Kingdom & Australia
10–16 business days after dispatch
Other International Destinations
14–21 business days after dispatch
These timeframes are estimates rather than guaranteed delivery dates.
Delivery may occasionally take longer because of circumstances such as:
- Customs clearance
- Carrier delays
- Public holidays
- Severe weather
- High seasonal shipping volume
- Remote delivery locations
- Local transportation disruptions
Where a destination or shipping method has a materially different estimated timeframe, the applicable information may be displayed during checkout or provided with the order.
4. Fulfillment & Shipping Origin
PIVNORIVA™ works with fulfillment and logistics providers to deliver orders to different regions.
Orders may therefore be shipped from:
- Our own fulfillment facilities
- Partner warehouses
- Approved fulfillment providers
The specific origin depends primarily on inventory availability and the destination of the order.
An order may also be divided into more than one parcel if products are stored at different fulfillment locations.
If your order is shipped in multiple packages, separate tracking information may be provided where available.
5. Tracking Your Order
Once an order has been dispatched, you will normally receive a shipping confirmation email containing available tracking information.
Please note:
- Tracking information may take approximately 1–3 business days after dispatch to begin showing carrier updates
- Some international shipments may change carriers during transit
- A temporary gap in tracking updates does not automatically mean that a parcel has been lost
Please allow reasonable time for the carrier system to update.
If tracking has not updated for an extended period, contact us at:
Please include your order number and tracking information so that we can review the shipment.
6. International Orders, Customs & Import Charges
International shipments may be subject to import taxes, customs duties, brokerage charges, or other government-imposed fees depending on the destination country or region.
Unless checkout specifically states that these charges are included, international shipments may be delivered on a duties-unpaid basis, meaning applicable import-related charges may be collected from the recipient by local authorities or the delivery carrier.
These charges:
- Are determined by the destination country or region
- Are not controlled by PIVNORIVA™
- May vary according to product type, declared value, and local regulations
Customers are encouraged to review applicable local import requirements before placing an international order.
Customs processing may also affect delivery time.
7. Shipping Address Accuracy
Please review your shipping information carefully before submitting an order.
Customers are responsible for providing a complete and accurate delivery address, including where applicable:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Telephone number where required for delivery
If you notice an address error after placing your order, contact us at service@pivnore.com as soon as possible.
We will make reasonable efforts to update the information if fulfillment has not yet progressed too far, but changes cannot be guaranteed once an order has entered processing or shipment.
8. Order Changes & Cancellations
If you need to change delivery information or request cancellation, please contact:
as soon as possible after placing the order.
If the order has not yet entered fulfillment, we will make reasonable efforts to accommodate the request.
Once an order has been processed, packed, transferred to a fulfillment facility, or dispatched, modification or cancellation may no longer be possible.
If cancellation is no longer available, an eligible item may be returned after delivery in accordance with our Return & Refund Policy.
9. Delayed Shipments
Occasional delivery delays can occur even after an order has been dispatched.
If:
- The estimated delivery period has passed
- Tracking has not updated for an extended period
- The parcel appears to be significantly delayed
please contact service@pivnore.com.
Our customer support team will review the information available and, where appropriate, assist with carrier follow-up or another reasonable resolution.
We do not consider our responsibility automatically ended simply because a parcel has been transferred to a carrier.
10. Lost Packages
If tracking or a carrier investigation indicates that a package has been lost in transit, please contact our customer service team.
After reviewing the order and available shipping information, we may provide an appropriate solution such as:
- Replacement shipment
- Refund
- Other reasonable resolution depending on the circumstances
We may request relevant information from the customer or carrier before completing the review.
11. Damaged Packages or Products
Please inspect your order after delivery.
If the parcel or product arrives damaged, contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the packaging
- Clear photographs or videos of the damaged product where relevant
Where damage is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
12. Incorrect or Missing Items
If your package contains the wrong product or an item is missing, please contact:
and include your order number along with photographs of the received products and package where appropriate.
Once the issue is verified, we will arrange an appropriate solution without requiring the customer to bear costs resulting from a confirmed fulfillment error.
13. Packages Marked as Delivered
If tracking shows Delivered but you cannot locate the package, we recommend first checking:
- Around the delivery location
- With household members
- With building management or reception
- With neighbors where appropriate
- Directly with the carrier
If the parcel still cannot be found, contact service@pivnore.com with your order number and tracking details.
We will review the available information rather than automatically denying a delivery claim solely because tracking shows a delivered status.
14. Multiple Shipments
Some orders may be fulfilled from more than one facility.
If this occurs:
- Products may arrive separately
- Delivery dates may differ
- More than one tracking number may be provided
Receiving one parcel does not necessarily mean the remainder of a multi-parcel order is missing.
15. Returned or Undeliverable Packages
A package may be returned to the fulfillment facility when:
- The delivery address is incomplete or incorrect
- Delivery is refused
- The carrier cannot complete delivery
- The parcel is not collected within the carrier's holding period
If a shipment is returned as undeliverable, please contact us so we can review the available redelivery or refund options.
Additional shipping charges may apply where redelivery is required because of an incorrect address supplied by the customer, except where applicable law provides otherwise.
16. Need Help With Your Shipment?
If you have questions about processing, shipping, tracking, delivery, damaged products, or a missing parcel, please contact our support team.
Brand / Trademark: PIVNORIVA™
Legal Company Name: Shanghai Qininglang Technology Co., Ltd.
Owner: Gong Jinlong
Business Address: Room 508, No. 1080, Muye South Road, An Ting Town, Jiading District, Shanghai
Customer Support Email: service@pivnore.com
Customer Service Phone: +86 17896454121
Website: pivnore.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed
PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.
This structure covers the P0 shipping requirements by explicitly stating processing time, estimated delivery periods, shipping fees, fulfillment origin, tracking procedures, and how delays or lost packages are handled.