Terms & Conditions

Last Updated: September 29, 2026
Effective Date: September 29, 2026

Welcome to PIVNORIVA™.

These Terms & Conditions (“Terms”) apply to purchases made through pivnore.com and to your use of our online store, checkout, customer support, product pages, and related services.

The website pivnore.com is owned and operated by Shanghai Qininglang Technology Co., Ltd. under the PIVNORIVA™ brand.

Throughout these Terms, “PIVNORIVA™,” “we,” “us,” and “our” refer to Shanghai Qininglang Technology Co., Ltd., unless the context requires otherwise.

By accessing our website or submitting an order, you acknowledge these Terms together with the other policies published on pivnore.com. The source material you provided likewise treats the Terms as applying to the store, checkout, products, customer service, and related shopping services. 粘贴的文本 (1)

1. Business Identity

PIVNORIVA™ operates under the following business information:

Brand / Trademark: PIVNORIVA™
Primary Domain: pivnore.com
Owner: Gong Jinlong
Legal Company Name: Shanghai Qininglang Technology Co., Ltd.
Business Address: Room 508, No. 1080, Muye South Road, An Ting Town, Jiading District, Shanghai
Customer Support Email: service@pivnore.com
Customer Service Phone: +86 17896454121

Shanghai Qininglang Technology Co., Ltd. owns and operates pivnore.com under the PIVNORIVA™ brand and is responsible for the operation of the website and customer service relating to purchases made through the store.

2. Eligibility to Purchase

By placing an order through pivnore.com, you represent that:

You have the legal capacity required to enter into the transaction.
The information you provide during checkout is accurate and complete.
You are authorized to use the selected payment method.
Your purchase does not violate applicable law.
Where local law requires parental or guardian authorization, appropriate consent has been obtained.

You may not use our Services for unlawful, fraudulent, or abusive activity.

3. Product Information

We aim to present product information in a clear and reasonably accurate manner.

Product pages may include:

Product names
Product images
Colors and variations
Materials
Dimensions or sizing information where applicable
Decorative features
Availability
Prices
Product descriptions

Because PIVNORIVA™ products may include textiles, lace, ribbons, veiling, floral details, decorative trims, and other handcrafted or dimensional elements, minor visual differences may occur.

Actual appearance may also vary due to:

Screen brightness
Display settings
Photography lighting
Device color reproduction
Material characteristics
Ordinary manufacturing tolerances

A minor variation that does not materially affect the product is not necessarily considered a defect.

4. Availability of Products

All products are offered subject to availability.

We may reasonably:

Update product descriptions
Adjust available colors or variations
Change inventory status
Limit purchase quantities
Discontinue a style
Remove products that are no longer available

If an item becomes unavailable after you place an order, we may contact you and offer an appropriate solution, including cancellation and refund of the affected item where necessary.

5. Product Pricing

Product prices may be updated from time to time.

Unless otherwise stated, the price applicable to your purchase is the price shown during checkout when you submit your order.

Your final checkout total may include:

Product price
Shipping charges
Promotional discounts
Applicable taxes where collected
Other charges clearly disclosed before payment

We may correct an obvious pricing, typographical, or technical error where permitted by law.

If an affected order cannot reasonably be fulfilled because of such an error, we may cancel the affected item and refund any applicable amount already paid.

6. Currency

The currency applicable to your order will be displayed during checkout.

Where your bank account, card, or payment account uses a different currency, your financial institution or payment provider may apply:

Currency conversion rates
Foreign transaction fees
International processing charges

These fees are determined by the relevant financial institution and are outside our direct control.

7. Placing an Order

Submitting an order through pivnore.com constitutes a request to purchase the selected products.

Before completing checkout, please review:

Product selection
Color or variation
Quantity
Shipping address
Billing information
Shipping charge
Discount information
Payment method
Final order total

You are responsible for reviewing the information entered before submitting the order.

8. Order Confirmation

After successful checkout, you should generally receive an order confirmation.

The confirmation may contain:

Order number
Products purchased
Order value
Shipping information
Contact information

An automated confirmation indicates that your order request has been received. It does not prevent reasonable payment verification, fraud review, inventory checks, or fulfillment review.

9. Order Acceptance

We may decline or cancel an order where reasonably necessary and permitted by applicable law.

Examples may include:

Payment authorization failure
Suspected fraudulent activity
Product unavailability
Delivery restrictions
Incorrect or incomplete information
An obvious pricing or technical error
Transactions that violate applicable law or these Terms

If we cancel an order after payment has already been captured, the applicable amount will be refunded to the appropriate original payment method.

10. Order Changes

If you need to change:

A product
A variation
Quantity
Delivery address
Other order details

please contact:

service@pivnore.com

as soon as possible.

We will make reasonable efforts to review the request, but changes cannot be guaranteed once processing, packing, fulfillment, or shipment has progressed.

11. Order Cancellation

If you wish to cancel an order, contact us promptly at:

service@pivnore.com

We will try to accommodate the request where the order has not progressed too far into fulfillment.

Once an order has entered advanced processing, packing, or shipment, cancellation may no longer be possible.

Where cancellation is no longer available, an eligible item may instead be returned after delivery under our Return & Refund Policy.

We do not impose an undisclosed cancellation charge.

12. Available Payment Methods

Payment methods currently available for your transaction will be displayed during checkout.

Depending on location, transaction eligibility, and payment-provider availability, these may include:

Eligible credit cards
Eligible debit cards
PayPal
Other payment methods expressly shown at checkout

Only payment methods actually displayed during checkout should be considered available.

13. Payment Authorization

An order may proceed only after successful payment authorization or payment confirmation.

A transaction may be declined because of:

Incorrect payment information
Insufficient funds
Card issuer restrictions
Billing-address mismatch
Fraud-prevention controls
International transaction restrictions
Other payment-provider requirements

If a payment is declined, please verify your information or contact the relevant bank or payment provider.

14. Payment Security

Payments are handled through applicable payment gateways and payment service providers.

These providers may use their own:

Encryption
Authentication
Fraud-prevention systems
Security controls
Authorization procedures

Please do not send complete card numbers, CVV codes, banking passwords, or similar sensitive payment credentials by email.

For additional details, please review our Payment Options page.

15. Order Processing

Orders are generally processed within:

2–5 business days after payment confirmation.

During higher-volume periods, including holidays or major promotions, processing may require up to approximately:

6 business days.

Processing time is separate from delivery transit time.

16. Shipping Charges

Unless a different amount or promotional shipping arrangement is displayed before checkout, a standard shipping fee of:

USD $6.99 per order

applies.

The applicable shipping amount will be displayed before payment is completed.

17. Estimated Delivery

Estimated delivery periods after dispatch are generally:

United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days

These are estimated transit periods and are not guaranteed arrival dates.

The draft you supplied also separates processing time from carrier transit time and lists estimated delivery periods by destination, which is retained here for policy consistency. 粘贴的文本 (1)

18. Fulfillment Locations

Orders may be fulfilled from our own facilities or approved partner fulfillment locations depending on:

Inventory availability
Product location
Delivery destination
Operational requirements

The shipping origin may therefore differ from the legal business address shown on this website.

We do not represent an order as locally shipped unless it is actually fulfilled from a local facility.

Some orders may be divided into multiple packages where products are stored at different fulfillment locations.

19. Delivery Delays

Delivery can occasionally be affected by circumstances outside our reasonable control, such as:

Carrier congestion
Customs inspection
Severe weather
Public holidays
Transportation disruption
Remote-area delivery
Local delivery issues
Incorrect or incomplete address information

We will provide reasonable assistance when delivery issues arise, but third-party carrier and customs processing times cannot always be controlled.

20. Tracking

Where available, tracking information will normally be provided after shipment.

Carrier systems may require approximately:

1–3 business days

to display the first tracking update.

A temporary absence of tracking updates does not automatically mean that a parcel is lost.

If tracking has not updated for an extended period, contact us at service@pivnore.com with your order number.

21. International Orders, Duties & Taxes

International shipments may be subject to:

Customs duties
Import taxes
Brokerage charges
Government fees
Other destination-specific charges

Unless these amounts are expressly collected during checkout, they may be payable by the recipient.

PIVNORIVA™ does not determine customs charges imposed by destination-country authorities.

Customers should review applicable local import requirements where relevant.

22. Delivery Address

Customers should provide a complete and accurate shipping address.

This may include:

Recipient name
Street address
Apartment or unit number
City
State, province, or region
Postal or ZIP code
Country
Telephone number where required

If you discover an error after ordering, contact service@pivnore.com as soon as possible.

Address changes cannot be guaranteed after fulfillment has progressed.

23. Returns

Eligible products may generally be returned within:

30 calendar days after delivery

subject to the requirements of our Return & Refund Policy.

A standard preference-based return generally requires the item to be:

Unused
Unworn
In original condition
Accompanied by relevant accessories and tags where applicable
Returned with suitable original packaging where reasonably possible
Supported by proof of purchase or an identifiable order number

Specific eligibility may depend on the product, return reason, and applicable law.

24. Return Authorization

Please contact us before returning any item.

Email: service@pivnore.com

Provide:

Order number
Product concerned
Reason for return
Relevant photographs or videos where appropriate

Once an eligible return has been approved, our customer support team will provide the appropriate return instructions.

Returns sent without prior authorization may not be accepted or processed.

25. Return Address

Our registered business address is disclosed for business transparency, but it is not automatically the return warehouse address.

Do not send products to our registered address unless customer support specifically instructs you to do so.

After an approved request, we will provide the appropriate return warehouse address and return instructions.

This follows the return-address mechanism in your source material, which distinguishes the business registration address from the actual return-processing location. 粘贴的文本 (1)

26. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Preference-Based Return

For eligible change-of-mind, style, color, or other preference-based returns, return shipping is generally the customer's responsibility unless applicable law requires otherwise.

Merchant or Product Error

If the item is confirmed as:

Incorrect
Damaged
Defective
Materially different from the product ordered

we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear additional costs caused by the confirmed error.

27. Refunds

Approved refunds are issued to the original payment method.

Where a return is required, approved refunds are generally processed within:

5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the transaction after we issue the refund.

28. Exchanges

Where you wish to change a product, color, or other variation, we may handle the exchange through a return-and-reorder process.

You may be asked to:

Contact us regarding the original product.
Complete an eligible return.
Place a new order for the replacement product.

This process helps reduce delays caused by changing stock availability.

29. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Incomplete
Materially different from the product ordered

contact service@pivnore.com as soon as reasonably possible.

Where appropriate, include:

Order number
Description of the issue
Product photographs
Packaging photographs
Shipping-label photographs
Video evidence where relevant

We will review the information and provide an appropriate solution.

30. Missing Products

Some orders may be sent in more than one package.

Separate packages may:

Arrive on different dates
Carry different tracking numbers
Be shipped from different fulfillment facilities

If all expected parcels have arrived and an item is still missing, contact customer support.

31. Packages Marked as Delivered

If carrier tracking shows Delivered but you cannot locate the parcel, please first check:

Mailboxes
Parcel lockers
Building reception
Safe delivery locations
Household members
Neighbors where appropriate

You may also contact the carrier.

If the package remains missing, contact service@pivnore.com so we can review the available information.

We will not automatically reject a genuine delivery concern solely because tracking displays a delivered status.

32. Lost Packages

If a carrier or available investigation confirms that a parcel has been lost in transit, we will review the circumstances and provide an appropriate solution.

This may include:

Replacement
Refund
Another reasonable resolution

Customers may be asked to provide relevant order or shipment information.

33. Failed or Undeliverable Delivery

Delivery may fail because of:

Incorrect address
Incomplete address
Repeated unsuccessful delivery attempts
Failure to collect a parcel
Refusal of delivery
Uncompleted customs requirements

If a parcel is returned because delivery could not be completed, available reshipment or refund options will depend on the circumstances and applicable law.

34. Personal Use & Unusual Orders

Unless otherwise agreed in writing, products sold through pivnore.com are intended primarily for ordinary customer use.

We may review unusually large, repeated, or suspicious orders where reasonably necessary for:

Fraud prevention
Inventory management
Legal compliance
Operational purposes

This does not prevent legitimate customers from placing normal orders.

35. Intellectual Property

Content available on pivnore.com may include:

PIVNORIVA™ branding
Logos
Text
Product photography
Graphics
Illustrations
Page layouts
Design elements

These materials may be owned by, licensed to, or lawfully used by Shanghai Qininglang Technology Co., Ltd. or other relevant rights holders.

They may be protected by copyright, trademark, and other intellectual property laws.

36. Permitted Use of Website Content

Website content may be viewed for lawful personal and shopping purposes.

Unless authorized or permitted by applicable law, you may not:

Commercially reproduce protected content
Republish substantial website materials
Misuse PIVNORIVA™ branding
Create deceptive copies of the website
Remove ownership notices
Use protected content to impersonate our business

37. Customer Reviews & Submissions

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

You have the right to submit it
It is not knowingly false or misleading
It does not violate another person's rights
It does not contain unlawful or malicious content

We may moderate or remove submissions that reasonably violate these Terms or applicable law.

38. Privacy

Personal information is handled according to our Privacy Policy.

That policy explains how information may be:

Collected
Used
Shared
Retained
Protected

Please review the Privacy Policy for additional details about our data practices.

39. Third-Party Service Providers

Our online store may use third-party providers for functions such as:

Payments
Website infrastructure
Fulfillment
Shipping
Analytics
Customer support
Fraud prevention

These providers may operate under their own terms and privacy policies.

Our use of third-party providers does not automatically remove obligations we may have to customers regarding purchases made through pivnore.com.

40. Third-Party Links

Our website may contain links to independent third-party websites or services.

We do not control their:

Content
Privacy practices
Security procedures
Terms and conditions

When you leave pivnore.com, the third party's own policies may apply.

41. Website Availability

We aim to keep pivnore.com reasonably accessible and functional.

However, access may occasionally be interrupted because of:

Maintenance
Software updates
Hosting issues
Network outages
Security incidents
Third-party service failures
Other technical circumstances

We cannot guarantee uninterrupted operation of every website feature at all times.

42. Website Disclaimer

To the extent permitted by applicable law, the website is made available on an “as available” basis.

We do not guarantee that:

Every feature will always be available
Every technical problem will be corrected immediately
Third-party services will operate without interruption

Nothing in this section excludes statutory warranties or consumer rights that cannot legally be excluded.

43. Limitation of Liability

To the maximum extent permitted by applicable law, Shanghai Qininglang Technology Co., Ltd. will not be liable for indirect or consequential loss that was not reasonably foreseeable and arose solely from use of the website.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing in this section removes mandatory rights concerning defective, incorrect, or non-conforming products.

44. Events Outside Our Reasonable Control

We are not responsible for delays that are directly caused by circumstances outside our reasonable control, including:

Natural disasters
Severe weather
Government restrictions
Civil disturbance
Public-health events
Transportation disruption
Carrier disruption
Labor disputes
Utility failures
Telecommunications outages

Where such an event affects an order, we will make reasonable efforts to communicate available information and assist with an appropriate resolution.

Mandatory consumer rights remain unaffected.

45. Consumer Rights

These Terms do not remove rights available under mandatory consumer-protection law.

Depending on your location, statutory rights may apply to matters including:

Product conformity
Defects
Refunds
Repairs
Replacements
Cancellation
Withdrawal
Delivery

Where applicable mandatory law provides stronger protection than these Terms, the mandatory law will apply.

46. European Economic Area & UK Consumer Rights

Customers located in jurisdictions that provide statutory withdrawal or cancellation rights for eligible distance purchases may have additional rights under local law.

Such statutory rights may apply independently of our standard 30-day return policy, subject to applicable conditions and exclusions.

Nothing in these Terms is intended to reduce a mandatory right that cannot legally be waived.

47. Governing Law

These Terms are governed by laws applicable to Shanghai Qininglang Technology Co., Ltd., subject to mandatory consumer-protection rights that may apply in the customer's country or region.

To the extent legally permitted, matters relating to the operation of the business may be submitted to a competent court in Shanghai, China.

Nothing in this section removes a customer's legal rights that cannot lawfully be waived.

48. Resolving a Concern

If you have a concern involving:

An order
Payment
Delivery
Return
Refund
Product issue

we encourage you to contact our customer support team first at:

service@pivnore.com

We will review the issue and provide the appropriate assistance.

Nothing in this section prevents either party from exercising rights available under applicable law.

49. Changes to These Terms

We may update these Terms when reasonably necessary to reflect changes in:

Business operations
Products
Payment procedures
Shipping arrangements
Website functionality
Other published policies
Legal or regulatory requirements

When an updated version is published, the Last Updated date at the top of this page will be revised.

Material changes will generally apply prospectively and will not be used to remove rights already arising from completed transactions where doing so would be inconsistent with applicable law.

50. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

51. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce that provision later.

52. Entire Agreement

These Terms should be read together with the policies published on pivnore.com, including our:

Privacy Policy
Shipping Policy
Return & Refund Policy
Payment Options
FAQ
Contact Us

Together, these documents govern purchases and related use of our online store.

Where mandatory law conflicts with a provision in these Terms, mandatory law will prevail.

53. Policy Consistency

The following core rules apply consistently across our policies:

Processing Time: 2–5 business days
Peak Processing: Up to approximately 6 business days
Standard Shipping Fee: USD $6.99 unless otherwise displayed
United States Delivery: 8–14 business days after dispatch
Canada / UK / Australia: 10–16 business days after dispatch
Other International Destinations: 14–21 business days after dispatch
Return Window: 30 calendar days after delivery
Approved Refund Processing: Generally 5–10 business days after an eligible returned item is received and inspected

Keeping these transactional rules consistent across Terms, Shipping, Returns, FAQ, product pages, and checkout is one of the central requirements of the P0 material you supplied. The source specifically identifies processing time, delivery time, shipping fee, return window, refund timing, and cancellation rules as information that must remain consistent across the site. 粘贴的文本 (1)

54. Contact Information

For questions concerning these Terms & Conditions or a purchase made through pivnore.com, please contact us:

PIVNORIVA™
Owned and operated by Shanghai Qininglang Technology Co., Ltd.

Owner: Gong Jinlong
Legal Company Name: Shanghai Qininglang Technology Co., Ltd.
Business Address: Room 508, No. 1080, Muye South Road, An Ting Town, Jiading District, Shanghai
Customer Support Email: service@pivnore.com
Customer Service Phone: +86 17896454121
Primary Website: pivnore.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed

PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.