FAQ

Select the PIVNORIVA™ piece you would like to purchase, choose the available colour or option where applicable, and add it to your cart.

1. Review the items and quantities in your shopping cart.
2. Select Checkout when you are ready to continue.
3. Enter your email, shipping address and requested checkout information.
4. Apply a valid discount code, if you have one.
5. Select an available shipping method and continue to payment.
6. Review your information carefully before submitting the order.

After your order has been successfully submitted, an order confirmation will be sent to the email address provided at checkout.

After successful checkout, you should receive an order confirmation containing your order number and purchase details. Please keep this confirmation for future reference.

Please contact us as soon as possible at service@pivnore.com if you need to request a change. We will review your request based on the current processing status of the order.

Once an order has entered fulfilment or has shipped, changes may no longer be possible.

Cancellation requests should be sent to service@pivnore.com as soon as possible. We will confirm whether cancellation is still possible based on the order's processing status.

Orders that have already entered fulfilment or shipped may no longer be eligible for cancellation.

Open the product page, select the desired colour or available option and quantity, then choose Add to Cart. You can continue browsing or proceed to checkout.

Select the Cart icon on the website. Your cart will display the products you have added, selected quantities and the applicable order subtotal before checkout.

Open your shopping cart and use the quantity controls for the relevant item. Your cart total should update to reflect the new quantity.

Open your cart and select the available Remove option or reduce the quantity to zero, depending on the cart layout shown on your device.

The payment methods currently available for your order are displayed during checkout. Availability may vary depending on your location, device and the payment services enabled for the store.

1. Add your selected products to the cart.
2. Proceed to checkout.
3. Locate the discount or promotional code field.
4. Enter the valid code exactly as provided.
5. Select Apply and confirm that the discount appears in the order summary.

Checkout information is transmitted through secure e-commerce and payment-processing systems. PIVNORIVA™ does not require customers to send complete payment-card details to us by email or telephone.

Orders normally require 2–5 business days for review, preparation and packing before shipment. Processing may take longer during unusually busy periods.

When tracking is available, shipment information will be sent to the email address associated with your order. Tracking systems may require additional time after dispatch before the first carrier update appears.

In some circumstances, products may be fulfilled from different facilities or shipped in separate packages. Where this occurs, packages may arrive at different times and may have separate tracking information.

International shipments may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges may be the customer's responsibility.

Eligible products may be returned within 30 days of receipt, subject to the conditions stated in our Return & Refund Policy.

Items should generally be unused, in their original condition and returned with applicable original packaging or tags.

Contact service@pivnore.com before sending an item back. Please provide your order number and the reason for your request.

If the return is approved, we will provide the applicable return instructions. Returns sent without prior authorization may not be processed.

Please contact us promptly at service@pivnore.com with your order number, a description of the issue and clear photographs where applicable.

Our customer care team will review the information and provide the appropriate next steps.

Once an eligible return has been received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method.

Please allow up to 10 business days for an approved refund to be processed. Your bank or payment provider may require additional time before the funds appear.

We handle personal information in accordance with our Privacy Policy and use it for purposes such as processing orders, providing customer support, operating the website and other disclosed business purposes.

Please review our Privacy Policy for more information about data collection, use, sharing and your available choices.

Email: service@pivnore.com

Phone: +86 17896454121

Customer Service Hours: 8:00 AM – 10:00 PM Daily