Last Updated: September 29, 2026
Effective Date: September 29, 2026
This Privacy Policy explains how Shanghai Qininglang Technology Co., Ltd., doing business as PIVNORIVA™ (“PIVNORIVA™,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit pivnore.com, purchase our products, communicate with us, or otherwise use our website and related services.
PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.
By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.
1. Information We Collect
The information we collect depends on how you interact with PIVNORIVA™.
Information You Provide to Us
When you place an order, contact customer support, subscribe to communications, or otherwise interact with our website, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and shipping addresses
- Order and transaction information
- Product selections and purchase history
- Account information, if account functionality is available
- Messages, enquiries, return requests, and other information you provide to customer support
Payment information required to complete a transaction is handled through the payment services available through our checkout. We do not ask customers to send full payment-card details or security codes to our customer service email.
Information Collected Automatically
When you access our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages viewed and interactions with the website
- Referring or exit pages
- Approximate location derived from technical information
- Cookie identifiers and similar technical data
- Website performance and usage information
The specific information collected may depend on your device, browser settings, cookie preferences, and the services used by our website.
2. How We Use Personal Information
We may use personal information for legitimate business and operational purposes, including to:
Process and Fulfill Orders
Confirm transactions, prepare orders, arrange fulfillment and delivery, and provide order or tracking information.
Provide Customer Support
Respond to questions concerning products, payments, orders, shipping, returns, refunds, and other customer service matters.
Operate Our Website
Maintain website functionality, shopping carts, checkout features, account functions, and other services.
Improve Our Services
Understand how customers interact with our website and improve usability, product presentation, and customer experience.
Maintain Security
Detect, investigate, and help prevent fraudulent, unauthorized, abusive, or potentially unlawful activity.
Communicate With You
Send transactional communications such as order confirmations, shipping updates, and responses to customer enquiries.
Marketing and Promotions
Where permitted by applicable law and subject to your preferences, we may send information about products, promotions, or other PIVNORIVA™ updates.
Meet Legal Obligations
Maintain appropriate business records, respond to lawful requests, enforce applicable terms, and comply with legal or regulatory requirements.
3. How We Process Payment Information
When you purchase through pivnore.com, payment transactions are handled using the payment services and infrastructure made available through our checkout.
Depending on the payment method selected, relevant payment information may be transmitted directly to the applicable payment processor, bank, card network, or payment service provider.
PIVNORIVA™ does not require customers to provide complete credit card numbers or card security codes to our customer support team.
Payment providers may process your information according to their own privacy policies and applicable legal requirements.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies to operate and understand the website.
These technologies may include:
Essential Technologies
Used for functions such as navigation, shopping carts, checkout, security, and other services necessary for the website to operate.
Analytics and Performance Technologies
Help us understand website traffic, performance, and how visitors interact with different pages.
Preference Technologies
May remember selections or settings to provide a more consistent browsing experience.
Advertising and Marketing Technologies
Where used and permitted, these technologies may help measure advertising effectiveness or provide advertising based on interactions with our website.
You may be able to manage cookies through your browser or any cookie controls made available on our website. Blocking certain essential technologies may affect website functionality.
5. When We May Share Information
We do not disclose personal information merely because another business wishes to obtain it.
However, operating an online store requires us to work with service providers and other parties. We may disclose relevant information where reasonably necessary to:
- Process payments
- Host and operate our website
- Fulfill and ship orders
- Provide delivery and tracking services
- Provide customer support
- Maintain website security
- Conduct analytics
- Support advertising or marketing where permitted
- Prevent fraud and abuse
- Obtain professional services
- Comply with applicable legal obligations
We seek to limit disclosures to information reasonably necessary for the relevant service or purpose.
We may also disclose information when required by law, legal process, court order, or an appropriate governmental authority, or when reasonably necessary to protect our rights, customers, business, or others.
6. Advertising and Analytics
We may use analytics, advertising, or measurement services to better understand website performance and the effectiveness of our marketing.
Depending on the services actually enabled on our website, third parties may use cookies, pixels, or similar technologies to collect information about interactions with our website.
Where required by applicable law, non-essential advertising or tracking technologies will be subject to applicable consent or preference mechanisms.
Your ability to control personalized advertising may also depend on the settings offered by your browser, device, or the relevant advertising service.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing and documenting transactions
- Providing customer service
- Managing returns and refunds
- Maintaining business and financial records
- Preventing fraud or abuse
- Resolving disputes
- Enforcing agreements
- Satisfying applicable legal obligations
Different categories of information may be retained for different periods.
When information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable requirements.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Payment transactions are handled through the payment services available through our checkout rather than by asking customers to transmit complete card credentials to us by email.
However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should therefore take appropriate precautions when using online services and protect their account credentials where applicable.
9. International Processing
PIVNORIVA™ serves customers through an online storefront, and the businesses or service providers involved in operating our website, processing transactions, fulfilling orders, or providing support may operate in different countries or regions.
As a result, personal information may be processed outside the country or region where you live.
Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate mechanisms or protections.
10. Your Privacy Choices and Rights
Depending on where you live and applicable privacy law, you may have certain rights concerning your personal information.
These may include the right to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how personal information is used or disclosed
- Restriction of certain processing
- Withdrawal of consent where processing relies on consent
- Objection to certain processing
- A portable copy of certain information where applicable
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, contact service@pivnore.com and clearly describe your request. We may need to take reasonable steps to verify your identity before completing certain requests.
11. Marketing Communications
If you choose to receive promotional emails from PIVNORIVA™, we may use your email address to send product information, offers, or other marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe mechanism included in an applicable marketing message or by contacting us at:
Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to an order, return, refund, customer service request, or other existing business relationship.
12. Children’s Privacy
Our website and products are intended for a general adult shopping audience and are not directed toward children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact service@pivnore.com so that we can review the matter and take appropriate action.
13. Third-Party Websites
Our website may contain links to websites, applications, or services operated by third parties.
Once you leave pivnore.com, the privacy and security practices of the third party may apply. We do not control independent third-party websites and encourage you to review their privacy information before providing personal information to them.
14. Business Transfers and Legal Requirements
If our business undergoes a merger, restructuring, acquisition, financing transaction, sale of assets, or similar corporate event, relevant information may be transferred as part of that transaction where permitted by law.
We may also preserve or disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect legal rights, investigate suspected fraud, or protect the security of our customers and services.
15. Changes to This Privacy Policy
We may revise this Privacy Policy when our business practices, website functionality, service providers, or applicable requirements change.
When material revisions are made, the updated version will be published on this page and the Last Updated date will be revised accordingly.
We encourage visitors to review this page periodically for the current version.
16. Contact Us
Questions about this Privacy Policy, our privacy practices, or requests concerning your personal information can be directed to:
Brand / Trademark: PIVNORIVA™
Legal Company Name: Shanghai Qininglang Technology Co., Ltd.
Owner: Gong Jinlong
Business Address: Room 508, No. 1080, Muye South Road, An Ting Town, Jiading District, Shanghai
Customer Support Email: service@pivnore.com
Customer Service Phone: +86 17896454121
Website: pivnore.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed
PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.