Last Updated: September 29, 2026
Effective Date: September 29, 2026
Welcome to PIVNORIVA™ and pivnore.com.
These Terms of Service (“Terms”) set out the rules that apply when you visit our website, purchase products, communicate with us, or otherwise use the services and features available through pivnore.com (collectively, the “Services”).
For purposes of these Terms, PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd. References to “PIVNORIVA™,” “we,” “our,” or “us” refer to Shanghai Qininglang Technology Co., Ltd. as the operator of this website.
Please read these Terms before using our Services. By accessing the website or placing an order, you agree to these Terms and the policies referenced within them. Nothing in these Terms is intended to exclude rights that cannot lawfully be waived under applicable consumer protection laws.
1. Using Our Website
You may use pivnore.com only for lawful purposes and in accordance with these Terms.
By using our Services, you confirm that you have the legal capacity required to enter into transactions through the website. If you permit another person to use your device or account, you remain responsible for activity conducted through your account to the extent permitted by applicable law.
When information is requested during checkout or account registration, you agree to provide information that is accurate and reasonably complete, including your:
- Name
- Contact information
- Billing information
- Delivery address
- Other information reasonably necessary to process an order
Please update inaccurate information promptly where possible.
If account functionality is available, you are responsible for reasonably protecting your login credentials and should notify us if you believe your account has been accessed without authorization.
2. Products & Product Information
PIVNORIVA™ offers women’s fashion accessories and millinery, including mini hats, pillbox-inspired styles, perchers, bonnet-inspired pieces, cocktail hats, and related products.
We make reasonable efforts to present product information accurately, including:
- Product descriptions
- Available colors and variations
- Photographs
- Prices
- Availability
- Relevant specifications
Actual colors may appear slightly different depending on screen settings, lighting, photography, or display characteristics.
Because some PIVNORIVA™ products include decorative textiles, ribbons, lace, floral details, veiling, or other dimensional elements, minor appearance variations may occur where appropriate to the nature of the product.
We may update our product assortment or discontinue products when necessary. Any changes will not remove rights associated with orders already accepted or mandatory rights available under applicable law.
3. Placing an Order
Adding an item to your shopping cart does not by itself complete a purchase.
Before submitting an order, you should review:
- Products and variations selected
- Quantity
- Delivery address
- Shipping option and applicable shipping charge
- Discounts
- Applicable taxes or other charges shown at checkout
- Final order total
After successful checkout, you should receive an order confirmation containing your order number and purchase details.
We may decline or cancel an order for legitimate reasons, including suspected fraud, payment authorization failure, incorrect pricing caused by an obvious technical error, unavailable inventory, or inability to fulfill the order.
If we cancel an order after payment has been collected, any amount due back to you will be returned through the appropriate original payment method.
4. Order Changes & Cancellations
If you need to change or cancel an order, contact:
as soon as possible and include your order number.
We will make reasonable efforts to accommodate a request if fulfillment has not progressed too far. However, a change or cancellation cannot be guaranteed after an order has entered processing, packing, fulfillment, or shipment.
If cancellation is no longer possible, an eligible product may be returned after delivery according to our Return & Refund Policy.
We do not impose an undisclosed cancellation fee.
5. Prices, Discounts & Payment
The applicable product price and final amount payable will be displayed during checkout.
Your order total may include, where applicable:
- Product charges
- Shipping fees
- Applicable taxes
- Discounts
- Other charges clearly disclosed before purchase
A flat USD $6.99 shipping fee currently applies to orders unless a different shipping arrangement or promotional offer is clearly displayed before checkout.
Payment methods actually available for your transaction will be shown during checkout. Their availability may depend on location, currency, device, or payment provider.
You agree to provide accurate payment and billing information.
For additional details, please review our Payment Options page.
6. Shipping & Fulfillment
Orders are generally processed within 2–5 business days after payment confirmation.
During unusually busy promotional or holiday periods, processing may require up to 6 business days.
After dispatch, estimated delivery periods are generally:
United States: 8–14 business days
Canada / United Kingdom / Australia: 10–16 business days
Other International Destinations: 14–21 business days
Delivery periods are estimates and may be affected by customs processing, carrier operations, weather, holidays, remote destinations, or other circumstances.
Orders may be fulfilled from our own or partner facilities according to inventory availability and delivery destination. An order may also arrive in separate parcels when items are fulfilled from different locations.
Complete shipping terms are provided in our Shipping Policy.
7. Shipping Delays, Loss & Delivery Problems
We do not consider all responsibility for an order automatically transferred to the customer simply because the package has been handed to a carrier.
If:
- Tracking has not updated for an extended period
- A shipment substantially exceeds its estimated delivery period
- A package appears lost
- Tracking shows delivery but the parcel cannot reasonably be located
please contact service@pivnore.com with your order number and tracking details.
We will review the available information and provide an appropriate response based on the circumstances.
Where a carrier or investigation confirms that a shipment has been lost, an appropriate solution may include a replacement, refund, or another reasonable resolution.
8. Customs, Duties & International Orders
International shipments may be subject to customs duties, import taxes, brokerage charges, or similar government-imposed fees.
Unless checkout expressly indicates that such charges are included, applicable import charges may be payable by the recipient.
Customs requirements differ between countries and may affect delivery times. Customers should review relevant import requirements applicable to their destination.
For additional information, please refer to our Shipping Policy.
9. Returns & Refunds
Eligible products may be returned within 30 calendar days after delivery.
For a standard preference-based return, the item should generally be unused, unworn, in its original condition, and accompanied by its original packaging and relevant accessories or tags.
Before sending a product back, contact:
to request authorization and return instructions.
For preference-based returns, the customer is generally responsible for applicable return shipping costs.
If a product arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the claim is confirmed.
Approved refunds are generally issued to the original payment method within 5–10 business days after an eligible returned item has been received and inspected, where a return is required.
The complete rules are available in our Return & Refund Policy.
10. Return Address
The registered address of Shanghai Qininglang Technology Co., Ltd. is provided on this website for business transparency.
It is not automatically the designated return warehouse.
Do not send returned products to our registered business address unless our customer support team specifically instructs you to do so.
After an eligible return has been approved, we will provide the appropriate return warehouse address and instructions.
Unauthorized returns may not be accepted or processed.
11. Errors & Corrections
Despite reasonable efforts to maintain accurate information, occasional typographical, technical, pricing, availability, or descriptive errors may occur.
Where appropriate, we may:
- Correct inaccurate website information
- Update product information
- Contact you for clarification
- Correct an obvious pricing error before fulfillment
- Cancel an affected order where fulfillment is not reasonably possible
If an order that has already been paid is cancelled by us, any amount due back to the customer will be refunded through the appropriate original payment method.
We will not use this section to remove mandatory consumer rights.
12. Intellectual Property
The content presented through pivnore.com—including the PIVNORIVA™ name and branding, original website copy, graphics, product photography, visual elements, and website designs—may be protected by applicable trademark, copyright, and other intellectual property laws.
Unless otherwise authorized, website content is provided for personal and non-commercial use.
You may not unlawfully reproduce, distribute, sell, modify, exploit, or misrepresent protected PIVNORIVA™ content as your own.
Third-party intellectual property appearing on the website remains the property of its respective rights holder.
13. Acceptable Use
You must not intentionally use the Services to:
- Violate applicable laws or regulations
- Commit fraud or impersonate another person
- Infringe intellectual property or privacy rights
- Introduce malicious code or harmful software
- Attempt unauthorized access to the website or related systems
- Circumvent security measures
- Interfere with normal website operation
- Scrape or collect personal information unlawfully
- Send spam, phishing messages, or other abusive communications
- Use the Services in a manner intended to harm other users or our systems
We may restrict access where reasonably necessary to protect customers, our business, or website security.
14. Third-Party Services & Links
Our website may rely on or link to independent third-party services, including payment, fulfillment, delivery, analytics, or other technology providers.
Third-party websites and services may operate under their own terms and privacy policies.
We are not responsible for independently operated third-party content or practices. However, this section does not remove responsibilities that PIVNORIVA™ may have to customers for transactions made directly through pivnore.com.
15. Reviews, Comments & Other Submissions
If you voluntarily submit a product review, suggestion, comment, photograph, or other content to us, you confirm that you have the right to provide that material and that it does not unlawfully infringe another person's rights.
Where you expressly submit content for publication, you grant us permission to use that content for the purpose for which it was submitted, subject to applicable law.
We may moderate or remove unlawful, fraudulent, abusive, misleading, or otherwise inappropriate user-submitted content.
16. Website Availability
We aim to keep pivnore.com available and functioning properly, but uninterrupted access cannot be guaranteed.
Temporary interruptions may occur because of:
- Maintenance
- Technical problems
- Hosting interruptions
- Security measures
- Third-party service outages
- Circumstances reasonably outside our control
We may modify website functionality where reasonably necessary.
17. Consumer Rights & Product Warranties
Nothing in these Terms is intended to exclude, waive, or restrict any warranty, remedy, liability, or consumer right that cannot lawfully be excluded under applicable law.
Where mandatory consumer protection legislation provides greater rights than these Terms, those mandatory rights will apply.
Any limitation or disclaimer in these Terms should be interpreted only to the maximum extent permitted by applicable law.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Shanghai Qininglang Technology Co., Ltd. will not be responsible for indirect or consequential losses that were not reasonably foreseeable and that arise from circumstances for which liability may legally be limited.
Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.
This section does not eliminate our obligations concerning confirmed damaged, defective, incorrect, missing, or lost orders where the customer is otherwise entitled to an appropriate remedy.
19. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
The Privacy Policy explains the categories of information we may collect, why information may be processed, circumstances in which it may be shared, cookie practices, data retention, and available privacy choices.
Please review the Privacy Policy together with these Terms.
20. Changes to These Terms
We may revise these Terms when our website, products, operational practices, or applicable requirements change.
The current version will be published on this page with an updated Last Updated date.
Changes will generally apply prospectively from their effective date and will not be used to retroactively remove rights already arising from a completed transaction where doing so would be inconsistent with applicable law.
21. Governing Law
These Terms and transactions through pivnore.com are governed by applicable laws relevant to Shanghai Qininglang Technology Co., Ltd., subject to mandatory consumer protection rules that may apply based on the customer's location.
Nothing in this section is intended to deprive a consumer of protections or dispute rights that cannot legally be waived under applicable law.
22. Policy Consistency
These Terms should be read together with our:
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Payment Options
- FAQ
- Contact Us
Where mandatory law requires different treatment, applicable law will prevail.
For operational matters such as current shipping procedures, return instructions, and payment methods, please refer to the corresponding policy page.
23. Contact Us
Questions about these Terms, an order, or our Services can be directed to:
Brand / Trademark: PIVNORIVA™
Legal Company Name: Shanghai Qininglang Technology Co., Ltd.
Owner: Gong Jinlong
Business Address: Room 508, No. 1080, Muye South Road, An Ting Town, Jiading District, Shanghai
Customer Support Email: service@pivnore.com
Customer Service Phone: +86 17896454121
Website: pivnore.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed
PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.
This version keeps the legal company, address, email, phone, processing time, delivery periods, return window, refund timing, and cancellation approach consistent with the other PIVNORIVA™ pages we've prepared. That cross-site consistency is specifically required by your P0 standard.