Last Updated: September 29, 2026
Effective Date: September 29, 2026
At PIVNORIVA™, we want every customer to understand clearly how returns, damaged-item claims, exchanges, and refunds are handled.
This Return & Refund Policy applies to purchases made through pivnore.com.
PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.
1. 30-Day Return Window
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a standard return, the item should generally:
- Be unused and unworn
- Be in its original condition
- Include its original packaging, accessories, and tags where applicable
- Show no signs of damage, alteration, washing, staining, perfume, or other customer-caused wear
- Be accompanied by valid proof of purchase or an identifiable PIVNORIVA™ order number
If more than 30 calendar days have passed since delivery, we may no longer be able to approve a standard preference-based return.
This return window does not limit any mandatory rights that may apply under local consumer law.
2. How to Request a Return
Please contact our customer support team before sending any product back.
Return Request Email:
service@pivnore.com
To help us review your request, please provide:
- Your order number
- The name of the product you wish to return
- The reason for the return
- Your contact email address
- Photographs or videos where relevant, particularly for damaged, defective, or incorrect items
After reviewing the request, our customer service team will confirm whether the return is eligible and provide the applicable return instructions.
Returns sent without prior authorization may not be accepted or processed.
3. Return Address & Return Instructions
Our registered business address is provided on our website for business transparency.
However, the registered business address is not automatically the return warehouse address.
Please do not send products to:
Shanghai Qininglang Technology Co., Ltd.
Room 508, No. 1080, Muye South Road,
An Ting Town, Jiading District, Shanghai
unless our customer support team has specifically instructed you to do so.
Once a return request is approved, we will provide the appropriate return warehouse address and return instructions according to the order and fulfillment location.
Sending a parcel to an unapproved address may delay or prevent return processing.
4. Preference-Based Returns
A preference-based return may include situations such as:
- You changed your mind
- You selected the wrong color
- The style does not suit your preference
- You ordered the wrong variation
- You no longer want the item
For an approved preference-based return:
- The customer is generally responsible for return shipping costs
- The item must meet the eligibility conditions stated in this policy
- Original outbound shipping charges, where separately charged, may not be refundable unless required by applicable law
We recommend using a trackable return shipping service where reasonably available.
5. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your product arrives:
- Damaged
- Defective
- Incorrect
- Missing a component
- Materially different from the product ordered or described
contact us at service@pivnore.com as soon as reasonably possible.
Please include your order number and clear photographs or videos showing the issue where appropriate.
Once the issue has been verified, we will provide an appropriate solution, which may include:
- A replacement
- A refund
- A partial refund where appropriate and agreed
- A return arrangement
Customers will not be required to bear additional return or replacement costs resulting from a confirmed error on our part.
We do not automatically reject a customer claim solely because carrier tracking shows a parcel as delivered. Delivery concerns will be reviewed according to the circumstances.
6. Items That May Not Be Eligible for Return
Certain products may be excluded from standard preference-based returns where permitted by applicable law, including:
- Customized or personalized products
- Products that have been worn, used, altered, washed, or damaged after delivery
- Items missing substantial original components or packaging
- Gift cards or other non-physical stored-value products, where offered
- Products clearly marked Final Sale before purchase, where such restrictions are legally permitted
A product being discounted does not automatically make it non-returnable unless a specific restriction was clearly disclosed before purchase and is permitted by applicable law.
If you are uncertain about your product's eligibility, contact us before returning it.
7. Exchanges
If you would like a different color, style, or product, please contact:
Depending on availability and the circumstances, we may recommend that you:
- Request a return for the original eligible product; and
- Place a new order for the preferred replacement item.
This approach can help avoid delays caused by inventory changes.
Any replacement provided because the original product was confirmed as damaged, defective, or incorrect will be handled separately from a preference-based exchange.
8. Return Shipping Costs
Who pays the return shipping cost depends on the reason for the return.
Preference-Based Return
For an approved return caused by a change of mind, incorrect customer selection, or other preference-based reason, the customer is generally responsible for return shipping costs.
Damaged, Defective or Incorrect Product
If we confirm that the product arrived damaged, defective, incorrect, or materially different from the description, we will provide an appropriate return, replacement, or refund solution at no additional cost to the customer.
We will not require customers to bear costs that result from a confirmed fulfillment or product error attributable to us.
9. Return Inspection
Returned merchandise may be inspected after it reaches the designated return facility.
We may review:
- Product condition
- Signs of use or wear
- Included packaging and accessories
- Whether the returned product matches the authorized return
- Whether the conditions communicated during the return request have been satisfied
If a return does not meet the eligibility requirements, we will contact you regarding the available next steps where applicable.
10. Refunds
Once an eligible returned product has been received and inspected, we will notify you of the outcome of the return review.
If the refund is approved:
- The refund will be issued to the original payment method
- We generally process approved refunds within 5–10 business days after the returned product has been received and inspected
- Your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account
The exact posting time after we issue the refund is controlled by the relevant financial institution or payment provider.
If the expected processing period has passed and you have not received an approved refund, please contact:
and include your order number.
11. Partial Refunds
In limited circumstances, an approved return may qualify for only a partial refund, for example where:
- The product has been returned in a condition materially different from its condition at delivery
- Original components are missing
- The product shows customer-caused damage
- Another condition materially affects its resale or return status
Any adjustment will be assessed based on the actual circumstances and subject to applicable consumer protection requirements.
We do not impose an undisclosed or automatically excessive restocking fee.
12. Lost Returns
For preference-based returns, customers should retain their return shipping receipt and tracking information until the return has been completed.
If a return shipment is lost in transit, the available resolution may depend on:
- The shipping service used
- Tracking information
- Carrier investigation results
- The reason for the return
- Whether we provided the return shipping arrangement
Please contact us if a return shipment encounters a delivery problem.
13. Order Problems Should Be Reported Promptly
If there is a problem with your order, contacting us promptly helps us investigate the issue more effectively.
Please email:
and provide your order number along with supporting photographs or other relevant information.
Reporting an issue promptly does not reduce any mandatory rights that apply under applicable law.
14. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict rights that cannot legally be excluded under applicable consumer protection laws.
Where mandatory local law provides rights that are more favorable than a term in this policy, the applicable mandatory legal requirement will govern.
15. Contact Information
If you need assistance with a return, refund, damaged product, incorrect item, or exchange request, please contact us using the information below.
Brand / Trademark: PIVNORIVA™
Legal Company Name: Shanghai Qininglang Technology Co., Ltd.
Owner: Gong Jinlong
Business Address: Room 508, No. 1080, Muye South Road, An Ting Town, Jiading District, Shanghai
Customer Support Email: service@pivnore.com
Customer Service Phone: +86 17896454121
Website: pivnore.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed
PIVNORIVA™ is owned and operated by Shanghai Qininglang Technology Co., Ltd.
This version follows the P0 document's core return-policy requirements by making the 30-day window, eligibility conditions, request procedure, return-address mechanism, preference-based shipping responsibility, merchant-error handling, and refund timing explicit. 站点提交前整改标准｜P0 必改项 It also avoids the document's listed high-risk practices, such as forcing customers to bear all costs for merchant errors or making reasonable after-sales requests impractical.